Returning an Item
You can initiate a return delivery/collection for Eligible reasons:
- Eligible reasons – wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).
- Please ensure the package is in its original seal, intact and in no way tampered with. As such the returning transport cost will be the responsibility of the client. The same should be returned within 24 hours of delivery/ collection.
- We reserve the right to reject any returns not in the original condition. Items that have been installed or tampered with cannot be returned or refunded.
- Send your return request to: supportdesk-ke@vivaldikenya.co.ke
Refund policy
Refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, this quality evaluation process may take up to 10 days. A refund notification shall be sent via email once the process is finalized.
If you would prefer to repurchase, this must be indicated when you request for a return when contacting our Support Desk. In the event you would prefer a cash refund, the refund methods available according to payment methods are Mpesa or Bank Transfer.
Note: Once you select your preferred method of refund you will not be in a position to change it.
Email address: accounts-ke@vivaldikenya.co.ke